Terms of Service
cookies
Whether you’re browsing or booking, we take your privacy seriously. See below for our retail policies, terms of service, and privacy policy.
PRIVACY
Overview
Dog Daze respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
Information We Collect
When you place an order, sign up for emails, or contact us, we may collect:
your name
email address
shipping and billing address
phone number
payment information
purchase history
Payment information is processed securely through third-party payment providers and is not stored directly by Dog Daze.
How We Use Your Information
We may use your information to:
process and fulfill orders
communicate about your order
provide customer support
send marketing emails (if you opt in)
improve our website and services
prevent fraud or unauthorized activity
Email Marketing
If you subscribe to our mailing list, you may receive occasional emails about:
new products
promotions
events
updates
You may unsubscribe at any time using the link included in our emails.
Third-Party Services
We may use trusted third-party services to operate our business, including:
payment processors
shipping providers
website analytics
email marketing platforms
These providers only receive information necessary to perform their services.
Cookies
Our website may use cookies and similar technologies to:
improve user experience
remember preferences
analyze website traffic
You can modify your browser settings to disable cookies if preferred.
Data Security
We take reasonable precautions to protect your information.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
Residents of certain jurisdictions may have additional privacy rights under applicable law.
Changes to This Policy
Dog Daze reserves the right to update this Privacy Policy at any time.
Changes will take effect immediately upon posting to this website.
Contact
For privacy-related questions, please contact:
Return Policy
Returns & Exchanges
At Dog Daze, we’re a small business and every order is packed with care. We want you to love your purchase.
If there is an issue with your order, please contact us within 14 days of delivery at [YOUR EMAIL ADDRESS].
Eligible items may be returned or exchanged if they are:
unworn
unused
unwashed
in original condition
free of pet hair, odours, or damage
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Non-Returnable Items
The following items are final sale:
sale or discounted items
custom or made-to-order items
gift cards
worn or washed apparel
items damaged after delivery
For hygiene reasons, Dog Daze reserves the right to refuse returns that do not meet the conditions above.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please email us within 7 days of delivery with:
your order number
photos of the issue
a brief description
We will work with you to resolve the issue as quickly as possible.
Shipping Costs
Original shipping fees are non-refundable.
If a package is returned due to an incorrect shipping address provided by the customer, additional shipping charges may apply for reshipment.
Local Pickup
Free local pickup is available at:
Dog Daze Huntsville, Ontario, Canada
Customers will receive pickup instructions once their order is ready.
Terms of Service
Overview
This website is operated by Dog Daze. Throughout the site, the terms “we”, “us” and “our” refer to Dog Daze.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service.
These Terms apply to all users of the site.
If you do not agree to all terms and conditions, you may not access the website or use any services.
Online Store Terms
By using this site, you confirm that:
you are at least the age of majority in your province or territory of residence
you will not use our products for any unlawful purpose
you will not violate any applicable laws or regulations
A breach of these Terms may result in termination of access to our services.
Product Information
We make every effort to display product colours, images, and descriptions as accurately as possible.
However, we cannot guarantee that your device’s display will accurately reflect product colours.
All products are subject to availability.
We reserve the right to:
limit quantities
discontinue products
change product pricing at any time without notice
Pricing & Billing
All prices are listed in Canadian Dollars (CAD).
Applicable taxes and shipping costs are calculated at checkout.
You agree to provide current, complete, and accurate purchase information for all orders.
Dog Daze reserves the right to cancel or refuse any order at our discretion.
Shipping
Shipping times are estimates only and are not guaranteed.
Dog Daze is not responsible for delays caused by:
carriers
weather
customs
postal disruptions
incorrect customer information
Ownership of products transfers to the customer upon delivery to the shipping carrier.
Intellectual Property
All content on this website — including logos, branding, graphics, photographs, product designs, videos, and written content — is the property of Dog Daze and may not be copied, reproduced, or distributed without permission.
Limitation of Liability
Dog Daze shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of our website or products.
All products and services are provided “as is” without warranties of any kind unless otherwise required by law.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of Ontario and the laws of Canada applicable therein.
Contact Information
Questions about these Terms of Service may be sent to: